McDonald's

Kodi Kaelin 4 months ago

I got home, put my food on the table and went to eat and realized someone took two bites out of my double quarter punder and then just put it back like nobody would ever notice! I also ordered a six piece mcnugget and there, of course, was only 4. I called the store to let a manager know what was going on and she just kept asking for a receipt number over and over. I informed her it was an order through the app, gave her my drive through code (the app had no receipt #) the time, and exactly what I ordered. She never even said sorry or tried to resolve it. She only said "I can't find your order here in my system". This is the most disgusting, disrespectful, and all around terrible thing that has ever happened to me at a fast food place. What a joke!

Jesus Hernandez 5 months ago

The location itself is pretty good, but the cleanliness leaves a lot to be desired. The tables and seats are always covered in the last customers' crumbs, so I wouldn't call it clean. My main issue is with management and the employees, who are frankly incompetent. I ordered for three people (the same order for all three) and the wait time wasn't bad—it was actually fairly good. Just be warned there's no self-serve station for refills outside; you have to ask an employee, though it could be worse. The real problem was how they called my order. Someone from the kitchen was yelling out order numbers with what sounded like an angry tone. When I went to pick up my order, I couldn't figure out who was calling my number because there was no one at the front counter. Turns out the employee was hiding behind a corner with my order—I couldn't even see her. It was incredibly confusing. And for a dine-in order, they didn't bring the food to my table, which is also poor service. The food itself was fine. It's just hard to understand why you'd call out order numbers sounding angry while hiding where customers can't see you.

Antonio Cornejo Herrera a month ago

I don’t know who changed the staff here , but what a difference in service !!! Absolutely a gineous move ! The new staff is so polite and friendly and make the experience of coming here 10/10! I’ve been coming here for like 4 years now very often lol and as of like a month or two ago the service has been phenomenal! Great job ! and the exterior music choice is good to it makes the experience feel more elevated !

Sebastian rawson 9 months ago

Horrible experience with this location. I’ve been to this location maybe 4 times and every time they either forget a food item or the sauces. On one occasion they forgot my sauce for all of my meals in the order and while originally frustrated, I decided to just order a drink from door dash and re order the sauces with that order. The door dash arrives! And to my surprise (should have expected this) NO SAUCES! NOT A SINGLE ONE! I will never go to this location again. From forgetting sauces to fries and nugget packs, very disappointed. I tried calling the location to let them know, no answer. They did pick up at one point after calling them about 10 times,, just for them to hang it up right away! What a joke.

Clayton Jews 2 weeks ago

No matter what time of the day it is it would literally take you about 15 to 20 minutes to get anything from this place... fast food is not fast anymore..... and I'm talking about just one order one person 20 to 25 minutes even on a mobile order SMH... probably the worst McDonald's in California