McDonald's

Jason Collins 4 months ago

McDonalds Hawai’i should be embarrassed for how this store is managed and maintained. I’m standing at the counter when they call my name/order, then they just set it behind the counter and walk away, not even giving me 3 seconds to receive it. Literally went behind the counter to grab it myself. And then let’s talk about the sheer level of disgusting as soon as you walk in the door. Trash is literally overflowing. And not just the one by the front door but all the trash is overflowing(see images). How gross and embarrassing. You can even see in the images, it’s not like they were busy. There’s not even a single customer sitting inside. And drive through was empty, so there’s really no excuse. Then again, would you want to eat somewhere where you had to stare and smell such a mountain of trash?

J Siazon 11 months ago

Thursday, July 31.2025: Went thru the drive thru to order! So very disappointed at my Happy Meal Chicken Nuggets! What they gave me sure doesn’t look to like chicken nuggets and when calling to let them know of my wrong order, nobody answers the phone! That’s double annoying! So incompetent! Friday, August 1, 2025: Tried calling McDonalds throughout the day and into the evening on Thursday, July 31, but still nobody answers the phone. Decided to go back to McDonalds this early morning. Went in and Jason, was at the register. I explain to him what had happened the day before about my wrong order! He was very rude and his answers to me were very LAME! After our words were exchanged, he just walks away! A few minutes, the manager, Anna comes and I explain to her and show her my picture I took of my order! She’s so sweet, very compassionate and apologizes to me many times. Thank u Anna for ur kindness and assistance in helping me, u are a great manager! Please teach Jason some manners so he can better himself! I give Manager Anna 10 STARS!

Christina Feliciano 2 months ago

Every 3 out of 5 orders are correct from my experience. Different type of level of service according to the time of day. I would say morning is the best and after school hours is average.

6N9 x Nervevana 10 months ago

The hours on the door show dine-in available until midnight, but when I came just to pick up my order (which I had placed ahead of time for counter pickup), the staff told me I had to use the drive-thru instead. The drive-thru line was very long, which defeated the whole point of ordering ahead to save time. It really doesn’t make sense.

Taba Allday 5 months ago

I just wanted to give a heads up for those who don’t know. I was one of them. 😆 I ordered the spam, eggs & rice platter but substituted with bacon 🥓 instead. I drove home, opened up the platter and there was just a teenie tiny slice of bacon but with a good amount of rice & eggs. So I drove back, went inside and waited in line patiently until it was my turn to be helped. I explained to the associate or (looked like) the manager my situation and asked if that’s how it is served. She said, yeah. I replied, “wow! 😆 Can I just get the spam instead?” She was glad to help and that right there earned her store a 5 star rating! I guess my gripe would be with corporate… one slice? You gotta be kidding me! 😂 Auwe! No can.