McDonald's

Kenji A 4 months ago

I am writing to express my concern regarding the service at this McDonald’s location. I live nearby and frequently order from this restaurant. However, over the past two years, I have experienced more than twenty instances where my order was either incorrect or missing items. Unfortunately, today’s experience was the most disappointing. When I arrived at the drive-through window, the employee who handed me my food did not acknowledge me and appeared to be speaking to a coworker using inappropriate language while facing away from me. This felt unprofessional and discourteous. After I returned home, I discovered that one of the items I ordered was missing and that another item was incorrect. While I understand that occasional mistakes can happen, the frequency of these errors at this location has become unacceptable. If employees need to speak with coworkers during work, I respectfully suggest that they ensure the order is prepared and verified correctly before handing it to the customer. Having to drive back and forth to resolve order issues wastes customers’ time and creates unnecessary frustration. Previously, I chose not to check my order at the drive-through window because I did not want to hold up the line. However, due to repeated issues, I will now need to verify my order before leaving the window regardless of how busy the drive-through may be. I hope management will take this feedback seriously and work to improve order accuracy and customer service at this location.

Ayaka 3 months ago

They’re really nice here. We have never had any issues with orders and have always been helpful when we have had any questions. Also clean and cute atmosphere! It was nice seeing how they decorated for spring with cute easter eggs and displays

Hawaiian rays 4 months ago

This is one of the best McDonalds on the island. They have the same work crew all the time and they seem happy which makes for a good customer experience. The dining room is always clean and just pleasant to sit and dine in. I have noticed that McDonald prices have now be updated to make it more reasonable given the type of food they are serving. You can actually get a chicken sandwich meal with fries, McNuggets and a drink for $5!! That is a winner alone! We are trying not to partake in this type of food too often but when we do, this is a good option in the area vs the competitor.

Eric Zuniga a year ago

I tried the local deluxe platter. I wouldn’t have stopped at a McDonald’s in Hawaii with all the amazing food options, but a friend of mine told me that they have a few local items. I just wanted to try it. And sure enough the local platter has rice, Spam, eggs, and sausage. Not your normal McDonald’s breakfast that we’re all used to, you can still order that though. But this was pretty good.

Ken Ji 6 months ago

Terrible. Gone are the days where fast food was actually cheap and pay a bang for your buck. McDonald’s is the not the place of what it used to be and now a shadow of it’s former self. Portions are downsized and quality of service has gotten worse. Corporate greed has pushed prices as high as consumers would tolerate. Paying close to $6 for a double cheeseburger and $7 for 4 piece nuggets is highway robbery.