McDonald's

Tré C 4 months ago

Something happened recently to this McDonald’s and customer service has gone downhill. I typically order a fish filet sandwich with extra tartar sauce because I’m here to get fat, right? Tell me why I have to pay 30 cents for extra sauce and it doesn’t even come on it, then when I ask for the extra they want to charge me ANOTHER dollar? I’m happy to pay for the extra if I actually get it, but why are you charging me for something I already paid for?!

A Sandoval 2 months ago

Today was a peculiar experience during my regular visit to McDonald’s. I usually place my order through the app and pick it up almost every day at this location, since it’s very close to me. However, something unusual happened today. I placed my order through the app and gave my code as usual. As I’ve been instructed every time, I proceeded to the second window as always. When I got there, a young employee, run from first window to second window and who seemed very upset, told me I needed to stop at the first window. I explained that I had a mobile order code, but she insisted in a rude and aggressive manner that I had to stop at the first window. I said No, I repeated that I had a code, and she responded by telling me not to come back to this location. I told her I would call the police and then rolled up my window. The other employees appeared to hear the interaction. This McDonald’s is very convenient for me, and I visit almost daily. Unfortunately, this is not the first time I’ve experienced unprofessional or inappropriate behavior from staff at this location. It seems that the employees do not like me to stop there. Also, I’ve noticed an ongoing issue with the mobile app orders. Every time I visit, I have to sign out because my previous order code still appears in the system, as if it was never cleared. The only way to fix it is to sign out and then sign back in so the last order disappears. This happen almost every day. Please make sure that employees are properly clearing completed orders from the system, as they seem to accumulate. At least, this has been my experience. And please ensure your team is trained to provide professional and respectful customer service. I will continue visiting this location because of its convenience, but I expect to be treated with respect.

aryanna 7 months ago

nice and quiet in the morning, ordered and got my food within 2 minutes, and it was delicious

Ryan Archer 11 months ago

We went here a few times for breakfast while staying in a hotel nearby. Service was always good, food was as expected and the location was clean.

El Hafed Karachi a month ago

I took two bakers and a drink and told them that I don't want it spicy, so they gave me two hot and a drink like water, and this is not the first time they do something like this to me.