McDonald's

Adrienne U 2 weeks ago

I did a mobile breakfast order and went inside to get my food. The staff was quick and friendly. As I'm eating my hashbrown I see there is a huge hair in it and can't be mines. I reached out to customer service and was informed on 2 platforms someone from this location would be in touch. Its been 6 days and still nothing. Just simple acknowledgement goes along way and I was disgusted. The lack of concern from management is the biggest problem. Acknowledging your customers concerns is like 50% of the job especially for management. Not surprising, just disappointing.

Angela Lane 5 months ago

The service here is below acceptable. Bottom line don’t sell items that are not available. And definitely do not charge customers for it and then act like it’s their fault for wanting the extra money paid for the item that you knew wasn’t available! Simple I will not pay for something that I didn’t receive!!

Demario Rodgers 7 months ago

I ordered a bacon quarter pounder and they literally sent me a burger with something on it at all and the fries are cold as ice like they cooked them then let them juss sit by something cold and I tried calling but they always have they phone store going straight to voicemail

Gemma Reese 7 months ago

I am visiting Atlanta for business and decided to swing by this McDonald’s since it’s close to my hotel. Food was exceptional, though asked for 2 sauces and made it back to the room before realizing they didn’t include them. The staff was polite. Also, waited extremely long- 20 minutes in line. If it wasn’t the only place open close by at 1 am I wouldn’t have ordered knowing how long the wait was.

Alison Sanderson a month ago

I’m really disappointed because I was sitting in line literally just getting one small item. Apparently there was a customer in front of me that want her entire order made over. And I understand because I’ve been a food industry for a while however, what I was confused about is why they held her at the window for almost 30 minutes while she went back-and-forth with I’m guessing the supervisor in the window. Then I asked for something to be done as a Courtesy and The guy in the window blamed the guest and said it was her fault she wanted her food made over and saying we can’t do anything I mean I understand it’s not Chick-fil-A but we’re also in 2026. Everyone should know what it means to provide a customer service at this point noy making excuses.