McDonald's

Adam Sakamoto a month ago

Usually get food from this place because the food is fresh. This time I ordered with 1 car in line in front of me at 7:30pm. Not sure if something was happening inside but I got my food in hand at 7:49pm. Food was hot on the outside but ice cold in the inside. This happened on 05/26/2026.

Alana Bae 2 weeks ago

I live next-door so I go here almost every morning. The service is OK they get backed up a lot. The general manager is kind of rude and just nonchalant. If it wasn’t for this employee that they have there by the name of Kimberly she’s very sweet. She is very helpful and she is very patient. She also acknowledges you when you come inside the McDonald’s, especially at the pick up window. If it wasn’t for her I wouldn’t even bother going in when I know that she’s there I go in because I know once I see her she knows that I’m waiting on an order and she does her best to get it right out to me in great time. Good job Kimberly.

Joshua Moses 4 months ago

Whether I'm physically ordering anything or ordering from Ubereats, the service is always slow and it always takes a long time to receive my order. The area is very sketchy and dangerous being near 2 Siegel Suite properties. The homeless are always in and around the restaurant begging. I don't feel comfortable whenever I'm in this area. They receive a good number of business whenever there's a convention event whenever tourists are wakyon the street. They need to hire security.

Bocas Factory Cafe a month ago

⭐⭐⭐⭐⭐ The best McDonald's service I've experienced. The restaurant was spotless, the staff brought food to the table, offered more coffee, and genuinely cared about the customer experience. A well-deserved 5 stars for outstanding service and cleanliness.

Patrick Johnson 3 months ago

I had a very frustrating experience at this location of McDonald’s today. I frequently use the app and rewards program, and today I came in to redeem the free fries promotion after a Vegas Golden Knights win. I arrived at approximately 1:57 PM and placed my order at the kiosk for fries with no salt, along with the reward I had earned. While waiting, it quickly became clear that the staff was prioritizing the drive-through almost entirely, leaving customers in the dining area waiting with little communication. Several people around me were visibly frustrated because their orders were taking a long time, and multiple customers were given the wrong orders. After waiting for quite some time, I asked for a couple of cups of water and was told no, so I continued waiting. Eventually the manager approached the counter, and I asked about the fries I had ordered with no salt. Instead of simply checking the order, she questioned me about which kiosk I used and how I placed the order, as if I needed to prove that the fries were mine. By that point it was already around 2:15 PM, and I had been waiting nearly 20 minutes. I politely asked for my receipt and requested a soda due to the long wait, but the manager declined and told me she could not do that. I then had to wait an additional five minutes before the fries were finally ready. When I finally received the fries, I again asked for a cup of water, which was eventually provided. At that point I let the manager know that I planned to call and report the experience. To be clear, I understand the fries were a reward promotion, and I appreciate that McDonald’s offers these perks to customers. However, the issue wasn’t the free item — it was the lack of customer service and communication. No one acknowledged the long wait for the dining room customers, and it felt like those inside the restaurant were simply ignored while the drive-through was prioritized. I don’t usually take the time to write reviews like this, but the way customers were treated during this visit was disappointing. If you have another McDonald’s location nearby, I would honestly recommend going there instead. Update After my earlier experience, I decided to return and speak with management at McDonald’s, and I’m glad I did. I had the opportunity to speak with a manager/owner named Flow, who was extremely kind and professional while listening to my concerns. He took the time to understand the situation and handled it respectfully. Flow ended up providing the soda that I had requested earlier, which I really appreciated. Jordan also stepped in and continued the positive experience by apologizing for the earlier interaction and making sure everything with my order was exactly how I wanted it. That level of attention and accountability made a big difference. While my first visit was frustrating, Flow and Jordan truly helped turn the situation around with their professionalism and willingness to make things right. Two stars for Flow and two stars for Jordan — thank you both for stepping in and making the experience much better. It’s always appreciated when management takes the time to listen and ensure customers leave satisfied.