McDonald's

Paul Armstrong a month ago

This concerns the store at 1645 S. Webb in Wichita, KS order number 1560 on 5/20/2026. To begin with we pulled in the drive thru with our mobile app order at around 10:25-10:30 multiple people ask if this (was a mobile app order and I said yes) the person didn't ask for the code just nothing at all like we were not even there. When the car behind me left and went to Taco Bell I reversed and pulled in again same thing (was this a mobile app order I said yes again) we sat the a few more minutes before anyone asked for the order code which was SB18. As we were waiting behind the three cars in front of us as they had been in line as long as we had been, I noticed at least about 8 cars leave even a couple that had already ordered. We got handed our order at about 10:55 everything was in the bag, however the quality of our items was horrible. The quarter pounder was not hot, my daughter said her McChicken's were hot but tough and chewy, The large and medium fries were absolutely the worst french fries we have ever tried to eat at a McDonalds they were hot but hard as rocks and very dry from the few we had tried to eat. I didn't have another 30 minutes to sit in the drive thru to try to resolve this. I hate to have to complain like this but after waiting 30 minutes the food should have been great and not the severely sub-standard food that we received. The link the owner sends does nothing as well, the owner tells you to contact corporate and the corporation tells you as listed below. Hello Paul, Thank you for taking the time to contact McDonald’s Customer Care. Customer feedback is incredibly important to us. For the latest information and answers to your questions about pricing, menu items, MyMcDonald’s Rewards and more, try using keywords to search the FAQs on McDonalds.com. Additionally, all our restaurants are locally owned or operated. The quickest way to get answers to any local questions is to reach out to a restaurant near you. If this does not address your concern, or you have general corporate feedback, please don’t hesitate to reply to this email or give us a call at 1-800-BIG-MACS. We hope to have the opportunity of serving you again soon under the Golden Arches. Sincerely, McDonald’s Customer Care Customer service/care does not seem like it fits into McDonalds business model. If people actually take the time to read these reviews as I did (a little late). hopefully it helps you not make a bad choice in where to dine. There as so many more fast food choices in the area where the service and food quality has to be better than what we received. UPDATE: I had to email corporate back with time, order number, receipt. I got the below email on the 24th from corporate just apologizing for the slow service nothing about the horrible for that was served. Corporate kicked it back to the store and I have since not heard anything from them almost 4 days later and probably will not hear from them at all. Just do yourself a favor and do not eat here. Hi Paul, Thank you for taking the time to contact McDonald's Customer Service Center. I apologize for the slow service you received. Customer Care has immediately shared the information provided with the restaurant leaders of the restaurant, as they are best suited to review and address your concern. We appreciate the time you took to share your experience with us. We hope to have the opportunity of serving you soon under the Golden Arches. Sincerely, Jessavel McDonald’s Customer Care Case Number: 36444123

Shehan Fernandez 2 weeks ago

It has been difficult to have a decent experience at this location across multiple visits. On my most recent visit, I had a mobile order and was only given a large fries at the window, without the cheeseburger that was part of the order. When I checked my food before leaving the drive-thru and asked for the rest of it, the employee seemed annoyed and handed it over abruptly. The service made for a frustrating experience, and I'll be avoiding this location going forward.

Lisa T 7 months ago

Every time we order delivery from this location something is wrong. Once again we ordered a Double Hamburger and received a single burger. Once again, none of the condiments ordered were received. No napkins, no straw. And our Dasher had to wait on an order that was wrong.... again. I get that they are busy, but that should not prevent them from getting the items ordered right!!

Lauren Kelly 4 months ago

!!!!!HORRIBLE OWNERS/MANAGERS!!!!! These managers and owners should be ashamed of themselves. Making employees pay for food if someone drives off is the most pathetic thing I’ve ever heard. I pulled up after making an online order for pick up. The line was long and not moving quickly at ~6:30 am. It seemed to have frustrated some people because they drove off. When it was finally my turn to get to the window. I told the person working that the car in front of me drove off. They just looked defeated and said they were going to have to pay for the food that the person ordered. I asked if they were serious and they responded with “yeah, they make me pay for the food. That was the second car that’s driven off this morning”. I I cannot believe anyone in their right mind would ask an employee to pay for the food that a customer ordered but drove off. Do not do that to your employees or you won’t have any for much longer!!!

ERNESTO CASTORENA 2 months ago

worst customer service experience i had. i was in drive thru they ask me of i will be ising mobile order i said no and they ignore me was calling them and nothing. deove around and walked in and waited 10 minutes to get any attention. i remember when mcdonalds had had better customer service. i call the phone no answer as i was in thw lobby and nothing finaly the girl that was in drive thru with no kind of customer service took my order. hope owner sees tgis review and fix the problem at this location. and get real managers that will make sure they provide a better experience.