McDonald's

Fushicho Kurayami a year ago

So I ordered Breakfast for me and my child as she has been diagnosed with Mononucleosis and has been struggling to just eat Anything; Especially in the mornings because some days she can't even wake up in the morning. But she Loves McDonalds Hot Cakes, Sausage and Hashbrowns and will eat them even when she isn't feeling well. So since the Mononucleosis has made her lose 3LBS and her Doctor says just let her eat Whatever she is willing and able to eat....McDonalds it is!! And My Experience At THIS Particular McDonalds....Was....Meh....Fine. The Big Breakfasts for my little one to have for today and tomorrow were Good....But the Hashbrowns And my Steak, Egg and Cheese Begal were extreamly greasy. Furthermore the main reason this review is being written I ordered a Vanilla Latte, With 4 Creams, Whipped Cream and Chocolate drizzle as my own special treat to myself. What I was given was a cup of Black Coffee. No cream. No sugar. Nothing. ((The First Photo.)) Now because I placed the Order on the App and had my Bestie run and grab it for me while they got themselves something; This meant they had walked down and walked all the way back home here before I saw that the order was wrong. The reason for the 3 Stars is because when I called for a Supervisor I got one and she professionally handled the situation giving me the option to have my Bestie come pick up a freshly made Latte....OR I could get credit for one. My Bestie aggreed to get the new one and took a pic to verify. ((The Second Photo.)) So it is ONLY because of that Supervisor that this McDonalds gets a 3 Star. But yeah....They consistently have problems here getting orders right ESPECIALLY it seems with Drive Through Orders and Online Orders. This is not the first time my order has been wrong at this location. But it IS the first time that I have called in about it. Because I am real serious about My Lattes. I dont buy them often and when I do its just alittle something I am getting for myself as a treat. So yeah....Annoying Experience Made Better By An Efficient Supervisor Who Took Responsibility For Her Subordinates Mistakes, Which I Can Respect, So Again 3 Stars. The Management Team Needs To Hire People Better Able To Take And Make Orders Exactly As Customers Request Them. Thats All.

Irv Litt 5 months ago

Highly surprised by my visit because the area use be a bad neighborhood. But fast-forward 2026 this place is amazing. I came in for breakfast and orderd my food on the kiosk. I received my order within 5mins lol.. now thats fast.. Polite professional customer service.. also forgot to mention this a newly rebuilt McDonald's and now has two floors.

A.A. McDaniel Hamilton 8 years ago

This location is awful and I would not recommend visiting this location as an option. 31May2018 I walked in at about 7:30 because the drive thru line was around the corner. I walked inside where there were only a few people ahead of me for the breakfast rush. Only one register was open and it accepted cash only. A male worker stood next to the cashier cleaning the ice cream machine without gloves. After waiting ten minutes, I was finally helped where I watched my order sit and not be bagged despite it being completed. To the point, and simply, the worker observed was everywhere except where she was needed to get orders out to customers. I watched her make only one set of hash browns before walking away to talk to the line crew even though there were several cars and nine people waiting for orders. She filled orders incompletely, because many complained out loud in the restaurant. She was slow and acted without consideration of the amount of people waiting for their orders. After I received my order, I waited several more minutes for my iced coffee as I watched the same worker, aimlessly walking around and seemingly without objective approach the cashier. She asked the cashier, who was already dealing with a line of people that again had grown because of the inefficient use of time, whether the cashier was going to make my coffee that would complete the order I'd already been waiting 15 minutes to receive. Again, the cashier was absolutely swamped and the cashier did not even respond. The worker, seemingly and reluctantly, finally made my coffee. I left at 7:50 a.m. serious lack of communication, management effectiveness, and no efficient use of time by the working team.

Jennifer Çoates 2 years ago

The new McDonald’s has been rebuilt and is open for business. The original building was about 50 years old. There are two levels. A production kitchen is on the second level. The first level is mainly for service. New roomy drive-thrus allow for faster and easy access and service. Traffic flow on the site is great. There is also a safety fence between the drive-thrus and adjacent buildings. The parking lot has been resurfaced. There are still three ingresses/egresses for getting onto and off the site, respectively. Two entrances are on Franklin Street, while the other is on Warwick Avenue. The parking lot has been repaved. ———— History I applaud workers at this old McDonald's as this store remained open 24 hours during the 2015 Freddie Gray protest and again at selected times during the pandemic. Some staffing has changed since then and so has the inside decor. New staff are very attentive and try to be as helpful as possible. Drive-thru service can be trying because this location is very busy during rush hours and even very late at night. Regardless of the weather, birds line up along the street wires above the intersection of Warwick Avenue and Franklin Street and fly near the McDonald's sign. Rather interesting!

Stephanie Chapman 4 months ago

I just got some McGriddle and egg McMuffin both amazingly good and hot, but messed up on my coffee I asked for sweet it wasn’t I asked for extra sugar in the bag there wasn’t and no straw or stirrers so I have to wait 15 minutes to drink it . But other than that they were sweet individuals