McDonald's

John Sandeman 2 weeks ago

I have just ended my holiday in Boston coming from Scotland for the world cup. I have just had the worst experience with your staff. On asking when collecting my order if I could have a key for the restroom the lady said just push the door. I tried and door was locked. I spoke to the security guy and he said you need a key I told him what the server said and he said well they are just jiving you. I told him this was poor service and he said it was my fault. We will see who's fault it is when I write to your director and go on social media. He did eventually get me a key but appealing service being lied to.

Joseph Robson a month ago

Typical good mcds fast food Thank you from your Arizona friends 😎😇🙏

AL 3 months ago

During my visit to the branch at 329 Washington St, Boston, MA 02108, I installed the McDonalds app for the first time and placed an order for a Filet-O-Fish meal along with the new-user offer of 10 free chicken nuggets. When I tried to pay, I repeatedly received an error message saying the payment could not be processed and to seek help from a crew member to complete the order. I attempted three payment methods: Google Wallet, PayPal, and a Visa card but encountered the same issue each time. I asked the cashier for assistance and explained the situation. He glanced at my phone, told me to try again, and then moved on to the next customer without helping further. I requested a manager. When she arrived, she told me to place the order at full price at the counter, ignoring both the app promotion and the instruction to assist me. I politely asked her to honor the offer and help me complete payment at the register since the app would not proceed. She refused, repeating that she could not help because I had not paid through the app. As I tried to explain the steps that led to the error message and show her the message on my phone, a security guard intervened aggressively, raised his voice, loudly told me to leave, and threatened to call the police, despite my calm explanation that I simply wanted to pay at the register. I remained respectful throughout, but the cashier, manager, and guard were dismissive and unhelpful, with the guard being openly hostile and offensive. The situation was very embarrassing. I left without ordering. This experience was very disappointing and not what I expect from your customer service. Staff should handle app-related issues and customer concerns in a professional and respectful manner.

Anxhela Qosja 5 months ago

Great experience every time at this McDonald’s! The food is always fresh, the place is clean, and the staff is friendly and fast. A special shoutout to the manager, Zelda, she is truly the best! Very professional, helpful, and makes sure customers are taken care of. Highly recommend this location.

Andrew Duncan 9 months ago

Arrived at 6am for breakfast, but was told by an employee putting out the garbage that opening had been moved to 7. Nobody bothered to put up a sign. Was in a hurry and this really impacted my morning. Usually McDonalds do much better. Maybe complacency is setting in.