McDonald's

Kimberly Granado 3 weeks ago

Customer service is horrible. They forgot my two kids meals drinks. Had to go all the way up to the front counter get the cups took it several minutes to get my cups. They didn't even have the holders for the ketchup dispenser. Had to get ketchup packages and the lady with the pink hair that works behind the counter was horrible and acted like she didn't even know what ketchup containers are. When I got my order they put lettuce and my son's Big Mac. Went back up there and have them correct it and they put onions and everything else that I didn't need in it. While I'm waiting for my burger to be remade the employee with the pink hair literally turns around and gives me an ugly look I rolls everything. I will never come to this location again so unprofessional. I even told the manager that the employee they have and the pink hair has bad customer service and he ignored me.

Christina Dahlke 7 months ago

I’ve had the same issue with the last several orders I’ve gotten here. The employees at this location seem to have something against giving me the fries that I pay for. If I pay for two large fries, I would appreciate receiving two large fries, and if they want to give me less, that’s fine, but don’t charge me for a large. I order from this location often, but as shorting us the food we pay for has become the norm here, I will be taking my business elsewhere.

Trenton Evans 2 months ago

I had placed my mobile order and came in 20 minutes later the manager on duty Alicia bluntly, and finally told me without even looking at the screenshot of my mobile order that I have not paid for it and did not take any initiative to help or find the order. There was only two other employees that I do not know the names of that were helpful. I come to this McDonald’s every day and I’m a loyal customer. This is very disappointing.

Madeline Coffman 8 months ago

Your employees are telling customers monopoly is over when they get called out for products missing the peels and that happened to me x3 yesterday on the forgetting the peels at this very location. People like myself are dedicating time and money at a chance to win and just participate cause when I was a kid I wasnt able to like I am now as an adult so its really disappointing when the employees could care less about the joy and excitement it brings people and my kid to just get to peel them and win an ice cream cone we will have to wait 20 mins for. I even waited so long for my curbside order the app said I had already received my food when nothing was brought to me. Then the COOKIES. Just look at the picture your time, money and frustration gets you. When I returned to get a full refund because NO ONE answered the phone the entire day I had called cause again I had to complain multiple times about the wait. The manager said 0 words. I tell him what, when, why and how and he simply takes my cookies and goes to make more. After not even making sure thats what I wanted he made me wait, handed them to me like I was the issue, and when I said out loud I didnt eben want this I wanted my money, no response just turned around and went about his shift. As part of managment for my job, I dont even know where to start with that behavior!

Viviana Andrade 11 months ago

Extremely disappointing experience. We waited over an hour for our food, and the only reason we stayed was because we had already paid. If you value your time and money, I strongly suggest going elsewhere. Unfortunately, based on other reviews, this seems to be a recurring issue at this location. The manager, Joshua, offered no real help, and the staff showed little accountability. Employees including Arleth, Santino, Elijah, and Trinadad saw us waiting and chose to ignore us. When we finally addressed the issue, they made excuses instead of owning up to the poor service. The restaurant was also unclean—tables were dirty and the smell inside was off-putting. This place clearly lacks basic standards of cleanliness and customer service. We will not be returning.