McDonald's

jake hernandez 5 months ago

I arrived at this location because I placed the order online. Unfortunately, the lady or whoever it was was having a bad day I was trying to get my meal that was it. I’m a tow truck driver. I work over the night. I wasn’t trying to make any conflict, she automatically kept turning things around on me and refused to pull up the screen with my order to make it whatever the situation is at the same time I was trying to be cool and nice. I was hungry just getting something to eat while I was out in the cold. I pick up vehicles off the highway. I clean up debris. I work with the city and I felt very bad to be treated that way and at the same time her tone and demeanor was a little bit rude.

Mary Gray 2 months ago

Went to the drive thru waited almost 30mins in line bcuz I cudnt get out of line, traffic was backed up or I would have left on a Saturday night during fiesta. Drove up to the 1st window noone said to move forward to 2nd no sign indicating nxt window so I stood there for a moment drove up & I guess Hispanic mgr was at the window & I told her when they closed the 1st window should let customers know, her response was don't tell her how to do her job which I wasnt its called customer service. She decided to slam the window & not serve my meal that I waited 30mins on sadly this mgr has been rude before idk if she is a mgr but her employees thought it was funny that she slammed the window. She also said they were short staffed which I understand but having a better attitude about your job would go a long way. I said if she wasnt happy with her job she shouldn't be working in customer service. Sooo needless to say I drove to walzem to burger boy where the young lady & guy were extremely nice considering how busy they were aswel... you need to have better training in customer service bcuz you will lose alot of customers. Word of mouth gets around very fast when service is horrible. Need to have your staff more professional. When I drove away the line was out the street. Never again would I support this black own business again. Rmbr who is the face of your establishment. Bcuz they are making your business look very bad. Hire friendly ppl who can work when it gets very busy & not get rude & cost you money. Turning a customer away bcuz she cant handle a rush of customers & you directly in front of a Army base smh

Bri 21o 2 months ago

I find myself getting parked most of the time I go thru drive thru. The kids working their need more training. I watched as they went to each car and handed them the bag just to be given back due to it not being theirs, It was mine I was so mad. But I was tired of waiting. It's hard to find good customer service now days.

Beza Muiruri 3 months ago

This playground stinks really badly. My sinus hurts. I asked the employee and manager if they could open the door to air out the playground room, but they implied they can't, since they are not the main manager, which is crazy, since they are the manager on duty. Never coming back here. If you have sensitive noise go to Broadway McDonald's instead.

Bianca Flores 4 months ago

Just came from this location, worst experience. Drive thru line was extremely long and not moving. 9:30pm, I attempted to go inside the restaurant after I saw a few people going in. The manager pulled the door closed as I opened it and stated the inside was now closed. I replied saying that someone had just walked in and the drive thru line had not moved at all. She said “ I know” with an ugly attitude. Proceeded to keep the door closed and locked it. Will not be returning to this location and do not recommend it.