McDonald's

N C a month ago

Overall, I like this location. It's one of my favorite McDonald's in the Jacksonville area. They have pretty good service. They are always pretty nice and have good attitudes. Even when I'm annoyed they usually stay kind and helpful with a happy tone. Today I ordered directly off the menu and it's like they don't even know what's on the menu. I ordered a sausage mcmuffin value meal, no eggs. It's very obviously $4 on the menu WITH hashbrowns and a small coffee. So the very nice lady took my order then asked me, "so two number 2s?" I reply, "No, I want the value meal that's $4, not a number 2." She replies, "ok, got it." As you will see from my photos, there isn't another meal item to confuse this with. At the window they say its 10.58 or something like that. So I tell them again it's only supposed to be $4 for the meal, sandwich, hashbrown, small coffee. So she gets a manager, who is also very nice, and she's telling me it's 3.79 or whatever for the sandwich and hashbrown and the coffee makes it more expensive. I told her it's on the value menu for $4. She said 'Oh, I keep telling them to change that menu because it's wrong. That's like $5.15 now." I told them this menu is only a month old and they are trying to say the company already changed the prices on the value menu from $4 to $5.15? Both employees are very nice and helpful through this whole exchange. So I change my order just to the items I need, ditch the coffees, pay, and she asked me to call the number on the receipt to inform them that the menu is incorrect and could they please fix it, which is fine. Except I don't think the price is wrong. I just think they don't know what's on their new menu. Because, as I said, it's only a month old and the previous one was in use for like 4 years. I hope this helps them all gry on the same page. Again, these employees were very kind and helpful through this whole interaction. They were wrong about the menu but helped me find a quick solution and with good customer service. I was the only one being terse and they did well.

ZipZae Zaveon 3 months ago

Everything with this experience was horrible. The consumer service was terrible. Not the guy who took my order I guess, but our interaction was short because I ordered online the app. But the lady at the window, terrible. My sprite was mostly just carbonated water. I asked for light ice, there was seeming MORE ice than normal. The fries had not even a sprinkle of salt on them. The burger was dry. Also not seasoned. Then to make it all a bit worse, I asked for a water cup for my friend. And I was told they dont do that anymore. Which turns out to be true. But... Mcdonalds... WHY CANT PEOPLE HAVE A FREE SMALL CUP OF WATER!? Anyway, I tried to look on the app to leave this review, but it seems they also removed every way of getting a refund, contacting support, or finding your past orders even. So I had to look up the store myself. Im very upset, because I worked Mcdonalds for a couple years, and the SIMPLE things were skipped over. Not even eating the food, thats how bad it is. Even for fast food, this was just appalling.

Joy Johnson 2 weeks ago

The food itself is great! But every single time I come here, I am in the line for more than 30 minutes. Probably the last time I will be coming to this location!

A.J. a month ago

It's a McDonald's on 103rd Street. What do you expect? As a food delivery driver, this place is not good overall. The food is questionable, the environment is bland and the staff do not care. If you are a food delivery driver, do not accept orders from this McDonald's. (Edited review 06/02/26)- This McDonald's has to be one of the worst McDonald's in Jacksonville. Today the staff were acting like zombies. Slow and angry. It took 18 minutes to get my customers food. I wasn't even greeted. Every employee who worked there today needs to have a sit down. This review is staying where it's at until there is a drastic improvement.

Lynne Brooks a month ago

I ordered a medium coke and a large diet coke. I always order different sizes so I know which is which. They were out of large cups so I got 2 medium (?) drinks, neither was marked. I asked which was diet, she wasn't sure. I said I'm diabetic, need to know. A man told her to replace both. She gave me 2 unmarked drinks again, said the first one was diet. I put one in the console with my daughter's ice cream, the other in the door. It didn't fit in the door so I ended up holding it all the way home. Had to make another quick stop, so by the time I got home and carried everything inside, they were mixed up again. I drank one slowly, checking my BG with every swallow. A few minutes after I finished it, BG shot up to over 300. Took extra insulin, now it's tanking. WHY DON'T THEY MARK THE LIDS? It takes 2 seconds!