McDonald's

Erika Grigsby 2 months ago

This is normally a great location, workers are pleasant and food is good. Today was a different experience, the bald male manager was extremely rude and abrasive. We ordered at a kiosk and didn't get a receipt with our order number, after we placed the order. We waited for a little bit then decided to talk to the cashier, we were told that the order was not in the system. We had to replace the order, right after we replaced the order, our original order was on the counter... Right away we explained, we were told our order didn't go through, so we needed to reorder. We were double charged and only asking for a refund for the second order. Like I said, the manager was abrasive and very frustrated, insinuating that we were making the situation up? This is not a reflection on the other staff, they are wonderful! The manager is very unpleasant.

Daria Moore 2 months ago

On this visit it wasn't very busy. The line moved quickly. There was a lovely lady at the first drive thru window. She smiled so bright and greeted us so pleasantly. That is rare these days especially in the fast food industry.

Demetrius Hunt 4 months ago

Decided to try that new big arch Burger I ordered my sandwich told them no pickles I decided to check my food they only gave me one slice of cheese so I had to go back in there and get the rest of my cheese soon as I get home and relax take a bite out of my burger there's a square piece of brown paper between my meat, so I brought my food back got my money back, the manager did not care she just said what you want I just told her I would like my money back and will not be returning to this McDonalds

Alia Ferguson 3 months ago

Ms. Jeanette’s service is BEYOND good! She’s so nice and lively. She even brought our food to our table (which she didn’t have to do) and I love how her energy is so vivacious! I will 100% recommend and I will 100% be eating here again! ✨✨✨

Owen Beatty 3 months ago

Ordered through the mobile app, was going to try the Big Arch for the first time but for some reason they were accepting third party vendor orders. That makes absolutely no sense why would you only be accepting those orders. Never go to this one if you want McDonalds they always are on some sort of bs only reason I went there was because my normal one had no power.