McDonald's

Joel Romero 9 months ago

Despite the bad reviews, I find this McDonalds to be one of the best in Austin, is my go-to because it's really close to my place but I really like it here, service is fast, there's not a lot of people and it has never disappointed me (actually once, but not because of them, I was trying something new rather than my regular order). Now that I moved out I'm gonna miss this location but I totally recommend it.

Steve Takata 6 months ago

It’s a McDonald’s. You know exactly what you’re going to get here. This one is newly renovated and clean, but I don’t like the fact that the soda machine is behind the counter now which is inconvenient.

Samantha L. 11 months ago

The employees at this McDonald’s are the nicest McDonald’s employees I’ve ever met! I’m currently collecting the Lil McDonald's Happy Meal toys for fun and every time I’ve been to this location the employees are so helpful and kind about my request to know what numbered toys they currently have. The Lil McDonald's toys each have a number printed on the bottom of their box which helps differentiate them. They’ve helped me get 5 out of the 21 toys in the two times I’ve visited. I really appreciate it so much because I know they don’t have to help me but it’s awesome that they do and are so nice about it. Also, I’ve eaten at this location before and the food is always hot and fresh. The lobby is really massive too. Bigger than most locations so there’s plenty of places to eat! Thanks again. Y’all are the best!

Edgar T a month ago

I just left this McDonald’s and had a very disappointing customer service experience. I went inside and attempted to place my order using one of the self-service kiosks because I wanted to use a deal for free medium fries with the purchase of a medium drink. The first kiosk was not working properly, so I moved to another kiosk closer to the register. Unfortunately, that kiosk was also malfunctioning. Although the deal had clearly scanned and appeared on my profile, the kiosk would not allow me to finish the purchase. At that point, I asked the employee at the front counter for assistance. She initially refused to come over to the kiosk, even though it was only a few steps away. I had to ask several times before she finally came to look at the issue. Once she did, she immediately saw that what I had been explaining was accurate and that the problem was caused by the kiosk, not by anything I was doing. I then asked if she could help me complete the order at the register. She informed me that the deal would disappear if we did that. Given that the kiosk malfunction was not my fault, I was hoping she would make some effort to help resolve the issue or honor the promotion. Instead, I was simply told to wait and see if the deal would eventually reappear on my account. The most frustrating part was not the technical issue itself, but the lack of customer service and willingness to help. I would recommend that management review the security camera footage of this interaction and speak with the employee involved. This was a poor customer experience that could have been handled much better.

kenjidmtkcd 6 months ago

Horrible customer service. On 12/25, the mobile app was taking orders at 8-9pm, but when we arrived there was a huge line. The lights were on, but nobody was inside. We decided to pick it up from the counter instead, assuming it was just really busy, but when me and another woman went to the front door it was locked. The lights were on, so again, we were confused. I drove around to realize there were absolutely no workers in the building, yet the fact that the lights were on was giving people false hope that it was open. It also said the store was open on the app. By then, I couldn't refund my mobile order so we just decided to leave. I had to personally signal to the car at the front of the line that there was nobody there before everyone started leaving. It's been days since then, and my mother still hasn't received a refund. She called the store yesterday and they told her to call the next day and talk to a manager, so she did. Today, she tried to explain to the manager what happened and was asking for a refund, but then she just started yelling at her saying they were closed. We were aware of that, thats why we didn't get food🙄 She kept cutting her off saying that she was probably calling the wrong store because they were closed, so we confirmed it was indeed this store. She insisted we come to the store and show her ourselves, but we don't live in Austin. We're definitely not going back that way after that experience. So finally she said to wait a few days for the bank to drop the charge and hung up. The manager was so disrespectful and she did not have to handle it the way she did. She made us feel crazy because of something MULTIPLE people experienced on the same night. She toild us that it wasn't her problem there was a big line because "we were closed." She couldn't be any more wrong, because it absolutely is your problem. You and whoever was at the store that day decided to be careless and leave the lights on, which caused multiple people to believe you were open during the night. It's ridiculous, the lack of sympathy for the situation is so unprofessional. I saw a literal father and his son try to walk in because they thought it was open, but they couldn't because everything was locked. Do you know how many Christmas' you probably ruined that night? A lot, all because your workers left the lights on. It's ridiculous.