McDonald's

olivia Yanez 11 months ago

I believe I waited in line 25 minutes for my food. It definitely was not a speedy service experience. I also received my hash browns still frozen and it was covered in slime from partially defrosting. I reached out to customer service but they didn’t do anything.

DavidLeather 5 months ago

Complaint from employee "you always make a mess, sir" complaint from me "I order in the lobby and you give me bagged food not a try" give lobby dine in customers trays bruh. But the food was what I ordered and was hot and served timely compared to during lunch rush or dinner rush in the lobby. Thanks for the response however that looks like copy pasted standard answer. Additional details are not needed if you actually read.

A Goggle User 2 months ago

I had a disappointing experience with Kimberly, the front cashier at McDonald’s. Upon approaching the counter, I was not greeted, and her demeanor throughout the ordering process felt unwelcoming. When I requested a modification to my sandwich—something that has consistently been accommodated during previous visits—I was told it could not be done, without any further clarification. I asked to speak with a manager, who was courteous and promptly assisted me with the request. While I appreciate the manager’s professionalism, my interaction with Kimberly remained unchanged afterward. Her communication was minimal, and there was a noticeable lack of friendliness or engagement. I understand that Sundays can be particularly busy; however, maintaining a respectful and positive attitude is essential in a customer-facing role. Unfortunately, this experience did not reflect the level of service I have come to expect.

Jane A. Vela 7 months ago

This McDonald’s has been our go-to for years. We’ve lived in the area for 22 years, so that should tell you how often we come here! There is always a Hispanic lady who greets us so kindly and is genuinely happy to see us every time. We absolutely love her! This evening, we saw that the Grinch meal was sold out due to high demand. I asked if they at least had a packet of the Grinch salt, and she went out of her way to check. She came back with a small bag of the salt for my child, which we truly appreciated. I hope management knows they have a true gem , her customer service skills are AMAZING. What happened next, however, was disappointing. I believe her manager noticed what she did for us and said something to her about how they were out of the items and shouldn’t be giving any out. While I can’t be 100% sure she was being lectured, her facial expression and the way she looked at me and said “It’s okay” made it very clear she felt uncomfortable and I felt terrible that she risked getting in trouble just to make my child happy. As someone who also works in hospitality management, I would never discipline or correct a team member in front of guests or customers. It’s unprofessional, uncomfortable for everyone involved, and completely inappropriate. These conversations should always happen privately, not during active guest service.

D Castillo 4 months ago

Terrible customer service! Rude Hispanic guy taking and collecting on first window! Today I placed an order through drive thru and when I stopped at the first window to pay cashier never repeated my total he only looked and nodded with his head with a gesture similar to like "what". I was holding my card in my hand and said he's taking an order and just expecting me to hand him my card to pay, I want to make sure I'm paying for my order before any card transaction. He said, you know your total I already told you on the speaker anyways he decided to give me an attitude and I just asked him for my card back and asked for a manager. He said next window. So I should have just stayed there until he called her put pulled forward and asked for a manager. The manager just said I will talk to him and said I could pay there of course I said no, Im not paying for anything I'm going somewhere else and left to the McDonald's on Howard with a 100% customer service both windows!! Definitely only going to that location!