McDonald's

Kun Li 7 months ago

I had one of the worst experiences at this McDonald’s. I ordered a value meal and paid, then picked up table number 57 and sat down to wait. I waited for almost 30 minutes and nobody brought my food. I went to the counter several times to check, but couldn’t see my order anywhere. About 40 minutes later, I noticed an opened food bag sitting on a table near the entrance. I went to look, and unfortunately—it was my order. The ice cream was missing, and the ranch sauce had already been opened. I was frustrated because even if they didn’t want to bring the food to my table, they shouldn’t leave someone’s order randomly on a table where anyone can touch it. I told one of the employees that my food should not have been left there unattended. She didn’t seem to understand English well (she spoke mainly Spanish), so the communication didn’t go well. I was annoyed but decided to let it go—until I started eating the nuggets and realized one piece was missing and the box had clearly been opened before. There was a homeless person sitting near the entrance, and I strongly suspect he took food from my bag, because the staff left it out where anyone could reach it. That means I accidentally ate food that a stranger had already eaten from. It made me extremely sick to my stomach. This store’s food handling and customer service are unacceptable. If a manager reads this, please check the security camera footage. This happened on November 28th，2025, between 6–7 PM. My order number was 735. The management here seriously needs improvement.

Abraham 11 months ago

Very disappointed. The fries portion was clearly incomplete—not even close to full. We didn’t check the bag until we got home, but next time I’ll have to. Also, the bun looked bitten with a piece missing—not huge, but it makes you wonder if something actually bit it before serving. This raises concerns about quality and cleanliness. Update: also we didnt get a receipt with our order, makes sense so they dont get complain and get in trouble with their GM

Billy Roberts 11 months ago

⭐⭐⭐⭐⭐ 8/7/2025 Stopped by the McDonald’s at 6503 I-35 South in Austin, TX this morning. The service was fast and the location was very clean, which I always appreciate. My food came out hot and fresh—hash brown was crispy, the sausage biscuit hit the spot, and the orange juice was ice cold and refreshing. One note: the person taking my order didn’t really greet me or seem too enthusiastic. No “good morning” or “how can I help you”—just kind of stood there until I started speaking. It felt like the team was more focused on getting through orders than engaging with customers. That said, I get that everyone has off days, and it didn’t ruin the experience. Overall, I’m still giving this location 5 stars because it was quick, clean, and the food was right. Just a little more warmth from the staff would make it even better.

Keegan Pierce 11 months ago

Pretty good place! They did put egg on my sausage McMuffin but the food tasted great! I was very satisfied and will be back next time I’m near Austin!

Jay 7 months ago

Omg never in my life I had to wait for some fries to long I was waiting for my order They had my spicy Mc Chickens on counter and sitting there until they had the fries coming out obviously the food was already cold when they brought the food to me i had to ask them to redo them Well they had them sitting there again Like I don’t know if the people with pink or red shirt or managers but dang This McDonalds needs to fired and hire again because he’ll nooo The front crew where on their phone I heard so many times that they give the wrong order to other people like hello 15 guys at front for nothing